Last updated: 20 June 2026
Frequently Asked Questions
Accounts & Profiles
How do I create an account?
Create an account by selecting Join on the homepage, completing registration, and verifying your email address.
Can I use Tascey as both a client and freelancer?
Yes. Users may participate as clients, freelancers, or both, subject to compliance with our Terms of Service.
How do I reset my password?
Use the Forgot Password option on the login page and follow the instructions sent to your registered email address.
Payments & Withdrawals
How do payments work?
Clients may fund contracts, milestones, or service orders through supported payment methods. Funds may be held securely until completion, approval, dispute resolution or other applicable conditions.
When can freelancers withdraw earnings?
Withdrawals become available once funds are eligible under platform policies, payment processor requirements, compliance reviews and applicable holding periods.
Does Tascey charge service fees?
Yes. Platform fees may apply to certain transactions. Applicable fees are displayed before transaction completion.
Contracts, Orders & Disputes
What happens if a project dispute occurs?
Users may open a dispute through the platform. Tascey may review available evidence and facilitate resolution in accordance with our Trust & Safety Policy and Terms of Service.
Can contracts or orders be cancelled?
Certain cancellations may be permitted depending on project status, delivery progress, dispute outcomes and applicable policies.
Are milestone payments protected?
Tascey may utilize milestone funding, escrow arrangements and transaction reviews to help protect both clients and freelancers.
Privacy & Security
How is my information protected?
Tascey uses reasonable technical and organizational safeguards to protect user information. Additional details are available in our Privacy Policy.
Can Tascey request identity verification?
Yes. Tascey may request identity verification, proof of address, tax information or other documentation to comply with AML, KYC, fraud prevention and regulatory requirements.
How do I report suspicious activity?
Please contact support immediately or review our Trust & Safety Policy for reporting procedures.
Policies & Compliance
Where can I review Tascey's policies?
You may review our Terms of Service, Privacy Policy, and Trust & Safety Policy.
What happens if a user violates platform rules?
Violations may result in warnings, account restrictions, suspension, termination, fund holds or legal action where appropriate.
Contact Support
TASCEY LTD Support
Company Number: 17289451
Email: support@tascey.com
Business Contact No. +4477237411781
Our support team typically responds within 24–48 hours. For fraud, abuse, account compromise or urgent safety concerns, please contact support immediately and include all relevant details.