Last updated: September 30, 2025
Frequently Asked Questions
Accounts & Profiles
How do I create an account?
Click the “Join” button on the homepage, enter your details, and verify your email address to get started.
Can I change my username later?
No, usernames are permanent. If you need to rebrand, you may create a new account with a different email.
What if I forget my password?
Use the “Forgot Password” link on the login page to reset it via your registered email.
Payments & Withdrawals
How do payments work?
Buyers pay upfront. Funds are held securely and released to sellers once the order is marked complete.
When can I withdraw my earnings?
Earnings become available after the standard clearance period. You can withdraw via bank transfer or supported e-wallets.
Does Tascey charge service fees?
Yes, a small service fee applies to completed transactions to cover platform operations and payment processing.
Orders & Disputes
How do I place an order?
Browse services, select your seller, and follow the order process. Payments are made securely through Tascey.
What happens if I’m not satisfied with an order?
You can request revisions, or if necessary, open a dispute. Tascey’s team will mediate to ensure fairness.
Can I cancel an order?
Yes, cancellations are possible under certain conditions. Check the Trust & Safety page for detailed rules.
Trust & Safety
How do I report suspicious behavior?
Use the “Report” button on user profiles or orders, or email support@tascey.com.
Is my data safe?
Yes. We comply with Pakistan’s Personal Data Protection Bill (2023), GDPR, and other international standards.
Policies & Compliance
Which laws govern Tascey?
Tascey follows Pakistan’s IT and e-commerce regulations and international standards where applicable.
What happens if someone misuses the platform?
Violations may result in warnings, account suspension, or permanent bans. Legal action may also be taken if required.
Still need help?
Contact Support
Email: support@tascey.com
Our team typically responds within 24–48 hours. For urgent issues such as fraud or security breaches, please use “Trust & Safety” reporting.